Create Something Unique

These terms and conditions outline the rules and regulations for the use of BUTU LTD's Website, located at www.butu.co.uk.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use BUTU LTD's website if you do not accept all of the terms and conditions stated on this page.

Cookies

The website uses cookies to enhance user experience. By using BUTU LTD's website, you consent to the use of cookies in accordance with BUTU LTD's privacy policy.

License

Unless otherwise stated, BUTU LTD and/or its licensors own the intellectual property rights for all material on BUTU LTD. All intellectual property rights are reserved. You may view and/or print pages from www.butu.co.uk for your own personal use subject to restrictions set in these terms and conditions.

You must not:

• Republish material from BUTU LTD
• Sell, rent, or sub-license material from BUTU LTD
• Reproduce, duplicate, or copy material from BUTU LTD
• Redistribute content from BUTU LTD

User Comments

Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material, and data ('Comments'). BUTU LTD does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of BUTU LTD, its agents, or affiliates.

Purchases

If you wish to purchase any product or service made available through BUTU LTD, you may be asked to supply certain information relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

Return and Refund Policy

Please refer to our Return Policy section for detailed information on returns and refunds.

Changes to Terms & Conditions

BUTU LTD reserves the right to revise these terms and conditions at any time. By using this website, you are expected to review these terms and conditions on a regular basis to ensure you understand all terms and conditions governing the use of this website.

Governing Law & Jurisdiction

These terms and conditions will be governed by and interpreted in accordance with the laws of England and Wales, and you submit to the non-exclusive jurisdiction of the United Kingdom for the resolution of any disputes.

Contact Information

If you have any queries regarding any of our terms, please contact us at info@butu.co.uk

At BUTU LTD, accessible from www.butu.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by BUTU LTD and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

BUTU LTD follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics.

Cookies and Web Beacons

Like any other website, BUTU LTD uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited.

Third Party Privacy Policies

BUTU LTD's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Contact Information

If you have any queries regarding any of our terms, please contact us at info@butu.co.uk

Thank you for choosing BUTU LTD! We're dedicated to ensuring you love your personalised items. However, we understand that sometimes things don't work out as planned. Here's everything you need to know about our return policy:

Personalised Items

Due to the custom nature of our products, all sales of personalised t-shirts, sweatshirts, hoodies, and other custom items are final. We cannot accept returns or exchanges on personalised items unless there is a manufacturing defect or the product is not as ordered (e.g., printing errors, incorrect item sent).

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at info@butu.co.uk within 7 days of receiving your order. Provide a brief description of the issue and include photos of the product. Our team will review your request and, if approved, we will provide instructions for returning the item and information on the replacement process.

Replacement Process

• For approved returns due to defects or incorrect orders, BUTU LTD will cover all shipping costs for the returned item and the replacement.
• Once we receive the returned item, we will begin processing the replacement. The replacement item will be produced and shipped to you as quickly as possible.

Non-Custom Items

For any non-custom items, if applicable, returns or exchanges can be made within 14 days of receipt. Items must be returned in their original condition, unworn and with tags attached. Please note that the customer is responsible for return shipping costs.

How to Return an Item

1. Contact us at info@butu.co.uk with your order number and the reason for the return.
2. Wait for our team to provide you with return approval and instructions.
3. Pack the item securely and include any forms provided by our team.
4. Send the package to the address provided by our team.

Refunds

For non-custom items that are returned within the allowable period and in accordance with our policy, refunds will be processed to the original method of payment within 7-10 business days of receiving the returned item.

Thank you for your understanding and cooperation. We look forward to serving you!

What are Cookies

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

How We Use Cookies

BUTU LTD uses cookies to:

• Ensure our website functions properly
• Remember your preferences and settings
• Analyze how you use our website
• Improve your user experience
• Provide personalized content and advertisements

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

Marketing Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.

Contact Us

If you have any questions about our use of cookies, please contact us at info@butu.co.uk

How Can We Help You?

Our customer service team is here to assist you with any questions or concerns about your orders, products, or our services.

Contact Methods

• Email: info@butu.co.uk
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT

What We Can Help With

• Order status and tracking
• Product information and specifications
• Design assistance and advice
• Returns and exchanges
• Technical support
• Bulk order inquiries
• Corporate account setup

Response Times

• Email: We aim to respond within 24 hours

How to Measure

For the best fit, please measure yourself and compare with our size charts below.

Men's T-Shirts & Polos

Size	Chest (inches)	Length (inches)
Small	34-36	27
Medium	38-40	28
Large	42-44	29
X-Large	46-48	30

Women's T-Shirts

Size	Bust (inches)	Length (inches)
Small	32-34	25
Medium	35-37	26
Large	38-40	27
X-Large	41-43	28

UK Delivery Options

• Standard Delivery: 3-5 working days - £4.99
• Express Delivery: 1-2 working days - £7.99
• Next Day Delivery: Order by 2pm - £9.99
• Free Delivery: On orders over £50

Order Processing

All orders are processed within 1-2 business days. Custom items may require additional processing time.

Tracking

You will receive a tracking number via email once your order has been dispatched. You can track your order status online.

Special Deliveries

For large or bulk orders, please contact us for special delivery arrangements and pricing.

Return Window

You have 14 days from the date of delivery to return non-custom items.

Condition Requirements

• Items must be unused and in original condition
• All tags must be attached
• Items must be in original packaging

Return Process

1. Contact us at info@butu.co.uk to initiate a return
2. We'll provide you with a return authorization number
3. Pack items securely with the return form
4. Send to our returns address

Refund Processing

Refunds are processed within 7-10 business days of receiving the returned item.

General Questions

What file formats do you accept for custom designs?

We accept PNG, JPG, SVG, PDF, and AI files. For best results, please provide high-resolution files (300 DPI).

How long does production take?

Standard production time is 3-5 business days. Express options are available for rush orders.

Do you offer bulk discounts?

Yes! We offer competitive pricing for bulk orders. Contact us for a custom quote.

Design & Customization

Can you help with design creation?

Absolutely! Our design team can help create professional artwork for your products.

What's the minimum order quantity?

There's no minimum order quantity - you can order just one item!

Quality & Materials

What materials do you use?

We use high-quality cotton, cotton blends, and specialty fabrics depending on the product.

How long do the prints last?

Our prints are designed to last for years with proper care. We use commercial-grade inks and processes.